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Support

FAQs

magicJack’s products are designed for home use to replace standard landline telephone service, while magicJack for BUSINESS is a VoIP solution designed for small and medium businesses who need 1-20 phone lines. Our business customers range from freelancers and entrepreneurs in home offices to small and medium teams in shared offices, to contractors in coworking spaces, or teams working remotely.

Currently we only service businesses with a United States shipping address.

magicJack for BUSINESS™ allows you to make local and long-distance calls across the U.S. and Canada. Calls to 900 numbers, phone chat services, traffic pumping services, Puerto Rico and other U.S. territories are excluded. Limited in some areas such as Alaska. See our Terms of Service for additional limitations.

magicJack for BUSINESS comes with great professional phone features in two simple, flat rate plans. All these features are included at no extra charge.

Home & Office features:

3-way calling, voicemail, call waiting, caller ID, unlimited calling in the U.S. and Canada, e911 service (Enhanced 911), free conference bridge and conference number, 24/7 US-based live phone support, music on hold, Do Not Disturb, enhanced call forwarding, caller ID blocking, call transfer, extension dialing, and inbound virtual fax (sometimes called paperless fax or eFax).

Premium features:

3-way calling, voicemail, call waiting, caller ID, unlimited calling in the U.S. and Canada, e911 service (Enhanced 911), free conference bridge and conference number, 24/7 US-based live phone support, music on hold, Do Not Disturb, enhanced call forwarding, caller ID blocking, call transfer, and extension dialing, PLUS: inbound and outbound virtual fax (sometimes called paperless fax or eFax), auto attendant, work groups, online call logs, and mobile companion app – with more features coming soon!

All you need is a high-speed Internet connection (cable, DSL, satellite or fiber-optic) and a magicJack for BUSINESS provisioned IP phone. The phone is a one-time cost when you sign up for service. Phones purchased from third parties are not compatible at this time.

The same way you would with an ordinary telephone. The only difference is that an IP phone is plugged into an Ethernet connection instead of a phone jack because the call is made digitally over the internet.

Starting your service with magicJack for BUSINESS is easy, but it does require high-speed internet access, router, modem and compatible phone. To learn more about getting started, contact one of our representatives who will be happy to answer any questions you might have.

magicJack for BUSINESS is easy to set up - most customers are up and dialing in less than 15 minutes. Simply plug your high-speed internet connection and the purchased phone(s) in and you’re done! Watch the Easy Phone Setup video

Phone number porting is an option that allows you to transfer your existing phone number from your old phone company to magicJack for BUSINESS. By taking advantage of the number porting option you can save yourself the time and hassle of having to update all of your customers and marketing materials with a new number.

When you sign up for magicJack for BUSINESS, you have the option of porting or transferring your existing number, or we will give you a new number in any available U.S. area code (excluding Alaska).

Existing magicJack customers: we can transfer your magicJack GO number to magicJack for BUSINESS.

If you have a phone number with another carrier, in most cases we can port your number, which can take up to several weeks to complete, depending on your carrier. Porting service is available for a one-time charge of $19.99.

Porting requirements vary by carrier. Number porting is supported in most calling areas. Please contact us at 888-652-4976 or email mjbizsales@magicjack.com to determine whether your number is portable.

  • The phone number you want to port

  • Account information for your current provider (name of provider, account number, passcode, authorized account holder, and address)

Initiate the porting request by connecting your new magicJack for BUSINESS phone. Check out our Easy Phone Setup video for a quick how-to plug in your new IP phone. Once your phone registers on our network, the porting process begins automatically.

Watch the Easy Phone Setup video

The porting process will typically take 5-7 business days assuming all provided information is correct. Some providers take longer than others to complete, but rest assured that we will be on top of your request.

Upon port completion, we will notify you via email.

Yes, magicJack for BUSINESS provides E911 service. We collect your address when you purchase your magicJack service and send it to emergency response personnel when you dial E911. Please see additional information concerning our E911 service and limitations here.

No, unlike other products, magicJack for BUSINESS does not connect to your computer. This saves you from the hassle of installing software on your computer and from having to leave your computer turned on to make and receive calls.

Our customers are usually surprised to find out that magicJack for BUSINESS requires NO ANNUAL CONTRACT for our cloud-based business VoIP system. We think it makes great business sense, particularly for our customers who are making the switch from a traditional phone service where lengthy and expensive contracts are required. Additionally, if you’d like to speak to one of our representatives for a no-hassle discussion on how moving to magicJack for BUSINESS can work for your business, simply call 1-888-657-6282.

At magicJack for BUSINESS, we know having access to live support when you need it is important to a small business when you’re working with your phone system. Our Customer Care team is there to support you every step of the way, whether it’s a question about your service, bill, phone, or even a question on how to set up a new feature. Contact Customer Care: 1-888-657-6282

Our US-based Customer Care team is available 24 hours a day 7 days a week to help our VoIP customers with any questions or technical support issues. You can reach support by calling 1-888-657-6282 or by sending an email to mjbizcare@magicjack.com.

We understand that your business phone needs may change over time. However, before you cancel your service, we encourage you to call 1-888-652-4976 speak to one of our helpful representatives to see how magicJack for BUSINESS might be able to assist you. To learn more about cancellations, see our Terms of Service.

Please click here to view the Quick Start Guide which will provide you with the features and functions of your Yealink phone.

Caller ID display depends on the carrier of the person you’re calling. magicJack for BUSINESS sets up your caller ID with your name or business name exactly how you want it, but some carriers don’t display the information that is available.

If you’ve forgotten or lost your auto attendant number (which is different from your phone number), call or email our Care team: 1-888-657-6282 or mjbizcare@magicjack.com

Dial 0000 on your Yealink phone to hear your extension.

Manage your account settings in the portal: https://account.magicjackforbusiness.com/#/en/login (Note: To access the portal, first you’ll need to register your account if you haven’t yet: https://account.magicjackforbusiness.com/setup)

Auto attendant is included free for Premium customers. Manage your account settings in the portal: https://account.magicjackforbusiness.com/#/en/login (Note: To access the portal, first you’ll need to register your account if you haven’t yet: https://account.magicjackforbusiness.com/setup) If you need assistance in getting auto attendant added to your account, please call 1-888-657-6282 or email mjbizcare@magicjack.com.

Before you can use the portal to manage your account, please register your phone:

https://account.magicjackforbusiness.com/setup